After you shop and need something else they dont pay attention to you
We live several blocks away and came here a few months ago to buy a ring for my wife. She is a diplomat, so she submitted her tax exemption card to them. They did not return it to us at the point of purchase, and we forgot, so we left. The next day, my wife realized that we left it at the Tiffanys, so she went back, and the store denied having it. We had to pay our penalty to the Department of State to have another issued. Out of nowhere, Tiffany calls us this week, telling us to come in to pick up our tax exemption card that we misplaced in their store. We explained the above situation, and they offered to mail it to us. We already paid our penalty and got a new one so we are not going in. NOT THE TYPE OF NON-APOLOGY AND THE LEVEL OF NON-SERVICE WE EXPECT FROM THIS BRAND. We will go to Cartier on the same strip from now on.
Free Lindt truffles and bathroom was pretty nice. Seems like you get free drinks (champagne & sparkling water) if they know you will be buying a lot of stuff. The sales rep. we had seems impatient and was rushing me and my friend.
Excellent customer service from both my telephone request as well as in-person visit for an expatriate heading back overseas and needed help quickly. Security professional was kind and extremely courteous upon arrival and departure (and as an African-American shopping in high-end retail shops, this hasn't always been my experience). I will definitely patronize this location again, and recommend to my friends and family.
Phenomenal store. The technicians are super patient. I was shipping fur a gift for my sister and thought I knew what I wanted going in the store. So not true!! LOL
Tiffany Co is a US Jewelry Store based in Chevy Chase, District Of Columbia. Tiffany Co is located at 5481 Wisconsin Ave, Chevy Chase, MD 20815, USA.
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